Part of the supply of ELVAC SOLUTIONS products is service support.
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Guaranty and after-guaranty service support for the monitoring and control systems supplied by the company of ELVAC SOLUTIONS Ltd
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Guaranty and after-guaranty support for database information system TIS
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Supporting applied software of third-parties (CitectSCADA)
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Comprehensive service support for application SW and HW of InfoPanels
Service support includes service readiness, service interventions, supervision on the system and training.
Service readiness
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Workstation establishment for phone or e-mail notification of requirement for service intervention
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Advising client contact persons via e-mail, fax or direct data links
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The establishment of testing and integration platform within the scope of the current version of SW products and its maintenance
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Record activity in the Help Desk
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The availability of services depending on the agreement with customer, also continuous support is possible, it means 24 / 7 - 24 hours a day, 7 days a week
Service intervention
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Fixing the operational problem
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Configuration of monitoring systems
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Configuration of information systems
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Configuration of the system itself
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Configuration of third-party software
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Analysis of the systems development and system know-how
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Periodical prophylactic inspections
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Installation of service packs and issued upgrades - part of the software installation is testing of compatibility with the currently operating system
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Up-dating of system documentation
Supervision on the system
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Nonstop monitoring
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Regular inspections of the system